Well Beings

Holistic Therapies in Penzance, West Cornwall

+4407507550764
CONTACT ME BY EMAIL
Privacy Policy

Well Beings Privacy Policy

last updated 04/06/26

My contact detailsName: Linda Cleary | Well Beings

Address: wellbeingstherapies.co.uk

Phone Number: 07507550764

E-mail: wellbeingstherapies@gmail.com

The type of personal information I collect
As a professional therapist who is insured and regulated, in order to give professional  treatments, I will need to ask for and keep information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment. The information to be held is:

  • Your contact details
  • Medical history and other health-related information
  • Treatment details and related notes

How I get the personal information and why I hold it
The personal information I process is provided to me directly by you for the following reasons:

For informing reflexology treatments, Ayurvedic facial treatments, reflexology lymph drainage treatments, earthing & balancing treatments - and any advice I give as a result of your treatment.

I use the information that you have given us in order to:
Provide you with the best possible treatment options, support and advice.

Lawful basis for holding and using client information
Under the UK General Data Protection Regulation (UK GDPR), the lawful basis I rely on for processing this information is:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting me via the given contact details I have provided at the top of this form.

(b) I have a legal obligation:

1.1. ‘Claims occurring’ insurance: (records to be kept for 7 years after last treatment)

1.2. Law regarding children’s records (records to be kept until the child is 25 or if 17 when treated, then 26)

(c) As I hold special category data (i.e. health related information), the additional condition under which I hold and use this information is: for me to fulfil my role as a health care practitioner bound under the AoR Confidentiality as defined in the AoR Code of Practice and Ethics.

Protecting your Personal Data
I am committed to ensuring that your personal data is secure. In order to prevent unauthorised access or disclosure, I have put in place appropriate technical, physical and managerial procedures to safeguard and secure the information I collect from you.

I will contact you using the contact preferences you have given me.

I will keep your data or the legal amount of time I am bound to and if you are no longer a client of mine I will then dispose your information by eliminating it from my IT systems and shredding any paper data.

Your data protection rights
Under data protection law, you have rights including:

  • Your right of access - You have the right to ask me for copies of your personal information.
  • Your right to rectification - You have the right to ask me to rectify personal information you think is inaccurate. You also have the right to ask me to complete information you think is incomplete.
  • Your right to erasure - You have the right to ask me to erase your personal information in certain circumstances.
  • Your right to restriction of processing - You have the right to ask me to restrict the processing of your personal information in certain circumstances.
  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
  • Your right to data portability - You have the right to ask that I transfer the personal information you gave me to another organisation, or to you, in certain circumstances.
  • You are not required to pay any charge for exercising your rights. If you make a request, I have one month to respond to you.

Therapist’s Rights

Please note:

If you don’t agree to your therapist keeping records of information about you and your treatments, or if you don’t allow them to use the information in the way they need to for treatments, the therapist may not be able to treat you

Your therapist has to keep your records of treatment for a certain period as described above, which may mean that even if you ask them to erase any details about you, they might have to keep these details until after that period has passed

Your therapist can move their records between their computers and IT systems, as long as your details are protected from being seen by others without your permission.

How to complain
If you have any concerns about our use of your personal information please refer to my GDPR Complaints Procedure here:

 

GDPR Complaints Procedure

Linda Cleary | Well Beings

How we handle your data protection concerns

1. About This Document

This document sets out the complaints procedure for Linda Cleary | Well Beings (referred to as “we”, “us” and “our” throughout this document). It explains how we will handle any complaint you make about the way we collect, use, store, share or otherwise process your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Important: This procedure applies to GDPR and data protection complaints only. For all other types of complaint, please refer to our general Complaints Policy.

2. Our Contact Details

All GDPR-related complaints should be directed to us using the contact details below.

Business Name Linda Cleary | Well Beings
Complaints Email wellbeingstherapies@gmail.com

3. Your Rights Under UK GDPR

You have the following rights in relation to the personal data we hold about you:

  • The right to access the personal data we hold about you (a Subject Access Request)
  • The right to rectification — to have inaccurate or incomplete data corrected
  • The right to erasure (‘the right to be forgotten’) in certain circumstances
  • The right to restrict processing of your personal data
  • The right to data portability — to receive your data in a structured, machine-readable format
  • The right to object to processing, including for direct marketing purposes
  • The right to withdraw consent at any time where processing is based on your consent

If you believe we have not respected one or more of these rights, you are entitled to raise a formal complaint using the procedure set out in this document.

4. How to Make a Complaint

Please submit your complaint in writing—[by email]— using the contact details in Section 2. To help us investigate your concern as efficiently as possible, please include:

  • Your full name and preferred contact details
  • A clear description of your concern and which data protection right(s) you believe have been affected
  • The approximate date(s) when the issue occurred
  • Any relevant reference numbers, correspondence or documents

5. Our Complaints Process

Once we receive your complaint, we will follow the five steps below. We are committed to handling all complaints promptly, fairly and confidentially.

1

 Acknowledgement — within 30 days: We will acknowledge your complaint in writing within 30 days of receiving it, confirming that we have recorded it and will be investigating.

2

 Requesting Further Information: If we need any additional details to fully investigate your complaint, we will contact you as soon as possible and explain what we need and why.

3

 Investigation & Review: We will carry out a thorough and impartial review of your complaint. We will agree a realistic timescale with you once we have all necessary information, and we will keep you updated if there are any delays.

4

 Decision & Outcome: We will communicate the outcome of our investigation to you clearly and in writing within one calendar month of receiving all the information needed (this may be extended by up to two further months for complex complaints — we will notify you if this is the case).

5

 Closure or Escalation: If you are satisfied with the outcome, we will close your complaint. If you remain dissatisfied, you have the right to refer your complaint to the ICO free of charge (see Section 6 below).

6. Escalating Your Complaint to the ICO

If you remain dissatisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) — the UK’s independent supervisory authority for data protection. This service is free of charge.

ICO website: https://ico.org.uk/make-a-complaint/

ICO helpline: 0303 123 1113 (Monday–Friday, 9am–5pm)

ICO postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

 

 

Get in touch

Contact me if you have any queries about any of the therapies I offer, or to make a booking for a

treatment. Alternatively, you can text/WhatsApp/call me on +4407507550764.

Helpful information

After Your Treatment

You've had your well-being session and hopefully you are feeling super relaxed!


After a reflexology based treatment - whether standard Reflexology, Reflexology Lymph Drainage or within the Earthing & Balancing treatment, because the therapy works on the entire body and emotional system via the foot body map, some people experience a slight but temporary flare up of symptoms or feel very tired - this is due to the toxins leaving your body and is nothing to be alarmed about. However, some people feel immediately energised and light! It's all individual. The most important thing is to honour the process and allow yourself time to rest. 


After an Ayurvedic Facial, as this treatment has worked on marma points on your face which correspond to key connective points of the body system and emotions/consciousness, you also need to practise good self care to maximise the benefits of the treatment.


Read After Your Treatment for some recommendations on how you can optimise the benefits of your treatment. 

Gift Vouchers

Gift vouchers are a perfect gift at any time and your loved one, friend or colleague can have up to six months to redeem the voucher.


You can buy a gift voucher to:

- cover the whole of 1 x treatment

- or a course of treatments

- or part payment towards a treatment


Contact me to purchase and I'll send you a personalised digital gift voucher which can either be printed or shown on the phone at the time of treatment. I can also leave printed gift vouchers for local pick up at Penzance Natural Health Centre.


Choose either a Reflexology, Ayurvedic Facial, Reflexology Lymph Drainage, or Earthing & Balancing treatment - or just put a price and let your giftee decide.


I'm looking forward to treating you and your loved ones.

The T&Cs!

Payment

I do not have a card machine; so payment is either in cash on the day or by a BACS payment (bank transfer - bank details given upon request). If by BACS I ask for this at least 48 hrs prior to your session so that I can see the payment in my bank account and confirm. *Please note for new clients I ask for the first appointment to be paid by BACS at least 48 hrs prior to your session. Further return appointments can be then paid either in cash on the day or continuing with BACS at least 48 hrs before the session each time.


Cancellation 

Please note I am a micro-business and I book the treatment space upon receiving booking requests. I make payment for the hire of the treatment space and if a client is a 'no show' or cancels very close to the session time I still have to pay the room booking fee and I have no time to offer to another client who may have been able to take that spot.


Therefore, please give me at least 48 hrs notice of any cancellation, or if you wish to move the booking to another date/time.


Of course 'life happens' and it may be that you have genuine circumstances which prevent you from attending your session on the day. Otherwise for late cancellations (under 48 hrs notice) I request half the payment to cover my room booking fee and lost time.


Refunds

I do not offer refunds for any treatments that have been provided and completed. I do not give refunds if you fail to attend your appointment.


Referring Clients On

As a professional therapist the client's best interest's are always paramount and occasionally I may recommend that instead of receiving any treatment with me, or any continued treatment with me, you seek support with another type of therapy or see a different provider. If I do recommend this then I will always try to supply you with a few links to help you.


Many thanks and I look forward to treating you.

GDPR & Privacy Policy

As a professional therapist who is insured and regulated, in order to give professional treatments, I will need to ask for, and keep, information about your health. I will only use this for informing treatments and any advice I give as a result of your treatment.


Please read my Privacy Policy, which explains the UK General Data Protection Regulation (UK GDPR) and how I apply it.

“The treatments were unfailingly relaxing and informative, with all the connections between feet and body clearly explained. A lovely calm atmosphere, comfortable and I loved the music during the healing treatment. My conditions have greatly improved in all sorts of ways - better sleep patterns, more confidence and an easing of the pain in my shoulder and kidney area”

Jude

“Linda is a wonderful therapist and human being. I felt comfortable straight away with her, and taken care of throughout the treatment. Her positivity and joy are communicative; I also found her very good and professional in her reading and treatment. She explained everything clearly and carefully, and my symptoms (fatigue) definitely got better after a few sessions. I recommend 100% and cannot thank you enough Linda!”

Julie

“When you visit Linda for a treatment the serene décor of the treatment room instantly sets the tone for what will be a relaxing session ahead, Linda is very professional and knowledgeable about her practice and is happy to answer any questions. She selects beautiful products to apply to your face and her touch when giving the Ayuverdic facial puts you at ease, Afterwards I felt that both my skin and my energy had been revitalised.”

Nat

“Having never experienced a facial treatment before I didn't really know what to expect from an Ayurvedic facial. For me it was a deeply relaxing and therapeutic massage with beautiful scented oils to suit my skin type. My skin definitely felt more supple afterwards. I have no hesitation in recommending this treatment.”

Sheila

“The Ayurvedic Facial massage was absolutely wonderful. Linda`s deft and tremendously relaxing and restorative massage was augmented by the way in which she gently introduced the appropriate oils to my skin and her clear explanation of the tradition and the significance of the marma points. I highly recommend it.”

Jude

“Linda was always very welcoming and I felt comfortable immediately. Linda was professional at all times and very accurate with her sense of what was happening with my mind and body. My problematic shoulder is improving and the reflexology was definitely what helped me realise that the pain is trapped grief and emotions. My treatments made me realise that I still had processing to do and that I needed to be kinder and more gentle with myself.”

Faye

“My lymphoedema nurse specialist suggested having RLD (reflexology lymph drainage) to help my left arm to recover from an injury that had resulted in 12 months of swelling and pain. I was interested to see if RLD would have a positive effect but didn't have any expectations of the lymphoedema changing. Linda is professional and welcoming. At my first appointment she quickly put me at ease, explaining the process of the treatment. The measurements after treatment showed how the fluid had moved in my arms, proof that the RLD had a positive effect. At the end of 4 weeks with RLD each week my left forearm felt softer and fluid moves more easily from my left hand when I self massage. The whole reflexology experience with Linda is one of feeling cared for holistically. The room is quiet and comfortable and the treatment has a clear beginning and ending. I find the treatments relaxing and I sleep very well afterwards.”

Alison

“Wonderfully relaxing and very interesting and all sessions were professionally delivered. Some things improved noticeably such as back ache which was completely resolved.”

Sheila

“I liked the structure of the sessions and Linda’s attentiveness to my comfort throughout. The consistent, methodical structure of warm towels to cleanse the feet, massage then reflexology enabled me to make the transition quickly from a busy work environment to a calmer, more relaxed way of being. I think this meant that I was able to get the best from the sessions. Linda also made sure I was comfortable throughout. The sessions were well-paced, never felt rushed. The pressure of touch was right for me. The positive impact on my sleep was noticeable. I felt an increased sense of wellbeing from having regular, weekly sessions.”

Lesley